Terms of purchase

    1. Introduction

These Terms and Conditions (hereinafter referred to as "T&C") govern the use of the services available on the nekonwebshop.hu website (hereinafter referred to as the "Website") by the user (hereinafter referred to as the "User"). The technical information necessary for the use of the Website, which is not included in these T&C, is provided by the notices available on the Website. By using the Website, the User acknowledges and accepts the provisions of these T&C.

    1. The Service Provider
Name: Radicsné Nagy Andrea Sole Proprietorship

Registered Office: 6800 Hódmezővásárhely, Jókai u. 186/a.

Mailing Address: 6800 Hódmezővásárhely, Jókai u. 186/a.

Business Premises Address: 6800 Hódmezővásárhely, Jókai u. 186/a.

Representative Name: Radicsné Nagy Andrea

Registration Number: 53274964

Registered by: Deputy State Secretary for Records Management at the Ministry of the Interior, Document Supervision Department

Tax Number: 69501614-2-26

Web Assistant ID: EVB-10399927

EU Tax Number: HU69501614

Bank: Budapest Bank

Account Number: 10101078-27513900-01005005

IBAN: HU18–10101078-27513900-01005005

Email: info@velantis.eu

Phone Number: +36-30/485-3583

   1. Activities on the Website
Under the Velantis brand name, we engage in the retail sale of watches, jewelry, and related accessories.
On our webshop, our customers can choose from a wide range of quality products and conveniently place their orders electronically.
Our goal is to make the shopping experience simple and secure, with the help of our modern services, enabling quick search and purchase of the desired products.

   Terms of Use

4.1. Liability

The User may use the Website at their own risk and accepts that the Service Provider is not responsible for any financial or non-financial damages arising during use, except for liability resulting from intentional acts, gross negligence, or criminal activity, as well as breach of contract causing harm to life, physical integrity, or health.

The Service Provider excludes all liability for the conduct of users of the Website, and the User is fully and exclusively responsible for their own actions.

The User must ensure that their use of the Website does not violate the rights of third parties or any applicable laws, either directly or indirectly.

The Service Provider is entitled but not obligated to monitor any content made available by Users during their use of the Website (e.g., comments), and the Service Provider is entitled but not obligated to look for signs of unlawful activity in the published content and is not responsible for it.

Please note that we accept no responsibility for any typographical errors, incorrect information, or images! The product descriptions on the product pages are for informational purposes only and may not always contain all the details about the respective product.

4.2. Copyrights

The entire Website (texts, images, graphic elements, etc.) is protected by copyright law, and therefore copying, modifying, or distributing it for commercial purposes is prohibited!

Purchasing on the Website

5.1. Order Process

The Website offers product presentation and online ordering options for Users. The structure of our webshop provides a convenient and fast way for customers to navigate, with easy access to the store through the menu items.

On the Website, the User can browse using the menu items. The products are categorized for easier navigation. In the SALE ITEMS category, all products on sale can be found. For each product, the sale start and end dates, or the start date and "while supplies last" notation, are specified. The FEATURED PRODUCTS menu displays the most popular items available on the Website.

By clicking on the category name, a list of products in that category will appear. If all products in the category do not fit on one page, the navigation numbers above and below the product list allow you to browse through the pages. Detailed product pages can be accessed by clicking on the product name, where you can find detailed information about the product you wish to order, including its characteristics and price.

The Website also offers a keyword-based product search. The product results that match the search criteria will be displayed in a list format, similar to the categories.

In the top menu, you can find all the important information related to the webshop, such as the webshop's contact details, shipping, and payment options.

If you wish to make a purchase on the webshop, you must first provide the necessary information for order fulfillment in the "MY ACCOUNT / REGISTRATION" menu: contact details, shipping, and billing information. After entering your email address and password, you can continue your purchase immediately without having to re-enter your information. In case of a failed login attempt, you will be notified in a pop-up window. If the login is successful, a logout button will appear, allowing you to exit the webshop, and an "Edit Information" menu will also appear, where you can modify the details you provided during registration.

If the User has previously registered on the Website, the order process can be continued by entering their email address and password.

The User may request the deletion of their registration via email to the Service Provider, in which case they will need to register again for a new purchase. The User is responsible for keeping their login credentials confidential. The User is responsible for updating their information and is obligated to notify the Service Provider if they become aware that their data has been misused by a third party. In case of a forgotten password, a new password can be requested on the Website to the registered email address. A new temporary password will be sent to you, please log in with it and change it immediately for security reasons.

To view the prices, you do not need to log in, only if you intend to make a purchase. The selected product can be added to the cart by clicking the CART button, and the required quantity can be set next to the button. The User can check the contents of the cart by using the Cart menu. Here, they can modify the quantity of a product they wish to order or delete the item. The Empty Cart button allows the User to completely clear the cart. The User can continue the purchasing process by clicking the ORDER button.

In the next step of the order process, the User must select their preferred payment and shipping method. Using a summary page, the User can review all previously provided details, including the products they wish to order and their quantities. In case of input errors, the pencil icon allows the User to correct the provided information. If everything is correct, they can finalize the order by clicking the Submit Order button. A confirmation will be sent via the Website and by email. If an error is noticed after the order is submitted (e.g., in the confirmation email), the User must immediately inform the Service Provider.

Regardless of the intent to place an order, the User can log in via the My Account menu. After logging in, an Edit Information menu will appear, where the User can modify the details provided during registration, as well as track the details and status of any placed orders.

5.2. Binding Offer, Confirmation

The Service Provider does not guarantee that the quantity of a product placed in the cart by the User is available on the Website. Upon receiving the offer submitted by the User, the Service Provider will confirm its receipt without delay by sending an automatic confirmation email to the User. This confirmation email will contain the information provided by the User during the purchase or registration process (billing and shipping information), the order ID, the order date, a list of the items ordered, their quantity, price, shipping costs, and the total amount due. Please make sure to also check your email account's SPAM folder.

This confirmation email from the Service Provider constitutes the acceptance of the User's offer, and a valid contract is established between the Service Provider and the User.

The User is exempt from the binding offer if they do not receive the confirmation email from the Service Provider regarding their submitted order without delay, but no later than 48 hours after sending the order.

If the quantity of the product ordered by the User is not available, the Service Provider will contact the Customer (via the email address or phone number provided by the Customer) and inform them about the stock shortage or the expected delivery date of the product. In this case, the User has the opportunity to modify their order concerning the specific product or the entire order.

5.3. Conclusion of the Contract

The contract can be concluded in Hungarian. The submission of an order via electronic means constitutes the conclusion of a contract, which is governed by the provisions of Act CVIII of 2001 on Electronic Commerce Services and Certain Issues Related to Information Society Services. The contract is subject to the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of European Parliament and Council Directive 2011/83/EU on consumer rights.

The contract is concluded upon the receipt of the automatic confirmation.

5.4. Filing of the Contract

The contract concluded via the Website does not constitute a written contract and is not filed by the Service Provider, nor is it accessible afterward.

5.5. Invoice

The Service Provider issues a paper-based invoice, which will be sent or handed over to the User along with the order.

5.6. Payment

A list of the payment methods provided by the Website and their detailed explanation. For example:

5.6.1. Bank Transfer in Advance

If the User wishes to settle their order by bank transfer in advance, they should select this payment method during the purchasing process. The User should then wait for the Service Provider’s instructions regarding the bank account number, the message content, and the exact total amount (which may vary based on factors like the package weight, available products, and discounts).

5.6.2. Cash on Delivery

If the User wishes to settle their order by cash on delivery, they should select this payment method during the purchasing process. The User will then need to pay the product price and the shipping cost to the courier upon delivery.

5.6.3. Cash Payment Onsite

If the User wishes to settle their order in cash onsite, they should select this payment method during the purchasing process. There will be no shipping costs in this case.

5.6.4. Online Credit Card Payment

Barion, PayPal, myPOS, Stripe, Simplepay, with the latter three available for international purchases.

5.7. Pickup Options, Shipping

5.7.1. Home Delivery

Domestic: DPD, UPS, Express One, Foxpost, Magyar Posta

International (EU): DPD and UPS

5.7.2. Pickup Points

Domestic: Foxpost parcel lockers

5.7.3. In-store Pickup

In-store pickup is available during business hours at our store: 6800, Hódmezővásárhely, Jókai u. 186/a.

Right of Withdrawal

6.1. Procedure for Exercising the Right of Withdrawal

The provisions of this section apply only to natural persons acting outside the scope of their profession, independent occupation, or business activity, who purchase, order, receive, use, or benefit from a product, as well as those receiving commercial communication or offers related to the product (hereinafter referred to as the Consumer).

The Consumer has the right to withdraw from the contract without providing a reason within fourteen (14) days from the day of receipt of the product, or in the case of multiple products, from the receipt of the last product, or from the receipt of the product by the Consumer or a third party designated by them, other than the carrier.

The Consumer may exercise their right of withdrawal during the period between the conclusion of the contract and the day of receipt of the product.

If the Consumer wishes to exercise their right of withdrawal, they must send a clear statement of withdrawal (for example, by post, fax, or electronically) to the Service Provider using the contact details provided in point 2 of this T&C. For this purpose, the Consumer may use the withdrawal form attached to the confirmation email of the order. The Consumer exercises their right of withdrawal within the deadline if they send the withdrawal statement to the Service Provider before the expiration of the specified deadline.

The Consumer is responsible for proving that they have exercised their right of withdrawal in accordance with the provisions set out in point 5.

In both cases, the Service Provider will promptly confirm the receipt of the Consumer's withdrawal statement via email.

In the case of withdrawal by letter, it is considered valid if the Consumer sends their withdrawal statement within 14 calendar days (even on the 14th calendar day) to the Service Provider.

For postal notifications, the date of posting will be considered, and for notifications by email or fax, the date of sending the email or fax will be considered by the Service Provider when calculating the deadline. The Consumer should send the letter as a registered mail to ensure the date of sending can be reliably proven.

In case of withdrawal, the Consumer is required to return the ordered product to the Service Provider's address listed in point 1 without undue delay, but no later than 14 days from the submission of the withdrawal statement. The deadline is considered met if the Consumer sends (posts or hands over to the courier they have ordered) the product before the 14-day period expires.

The cost of returning the product to the Service Provider’s address is borne by the Consumer. The Service Provider cannot accept packages sent by cash on delivery. Apart from the cost of returning the product, the Consumer will not incur any other costs in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider will refund all payments made by the Consumer without undue delay, but no later than 14 days from the receipt of the Consumer's withdrawal statement. This includes the cost of transportation (delivery charges paid), except for any additional costs incurred because the Consumer chose a delivery method other than the least expensive standard delivery method offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been received back or until the Consumer has provided evidence that the product has been returned, with the earlier of these two dates being considered by the Service Provider.

The Service Provider will use the same payment method as the original transaction for the refund, unless the Consumer explicitly agrees to a different payment method. The Consumer will not incur any additional costs due to the choice of this refund method.

The Consumer is only liable for the depreciation of the product if the depreciation is due to use beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Consumer Protection Laws and Regulations
You can view the relevant consumer protection laws and regulations by clicking here: https://www.fogyasztovedelem.hu/Varia_x/torvenyek.htm

6.2. Cases Where the Consumer is Not Entitled to the Right of Withdrawal

In the case of a service contract, if the Service Provider has started the performance with the explicit prior consent of the Consumer, and the Consumer was informed that they would lose their right of withdrawal after the completion of the service.

For a product or service where the price or fee is subject to fluctuations on the financial market and is beyond the control of the Service Provider, the 14-day withdrawal period may be affected by such fluctuations.

For a product that is not pre-manufactured, which was made according to the Consumer’s instructions or explicit request by the Service Provider, or

For a product that was clearly personalized for the Consumer.

For perishable goods or goods that deteriorate in quality within a short period of time.

For a product that is sealed for health or hygiene reasons, which cannot be returned after it has been opened.

For a product that, by its nature, is inseparably mixed with other products after delivery.

   1. Warranty

7.1. Warranty for Conformity

In the case of defective performance by the Service Provider, the User may assert a warranty claim against the business in accordance with the provisions of Act V of 2013 on the Civil Code.

In the case of a consumer contract, the User who is considered a Consumer may exercise their warranty rights within a 1-year limitation period from the date of receipt, for product defects that existed at the time of delivery. After a 2-year limitation period, the User can no longer assert their warranty rights.

In cases where the contract is not concluded with a Consumer, the User may assert their warranty rights within a 1-year limitation period from the date of receipt.

The User may, at their discretion, exercise the following warranty claims: They may request repair or replacement, unless fulfilling the claim selected by the User is impossible or would involve disproportionate additional costs compared to the fulfillment of another claim by the business. If the User did not request or could not request repair or replacement, they may demand a proportional reduction in the price or repair the defect at their own expense or have it repaired by another party, or – as a last resort – withdraw from the contract.

The User may switch from one warranty right to another, but the costs of switching will be borne by the User, unless the switch was justified or caused by the business.

The User is required to report the defect immediately after its discovery, but no later than two (2) months from the discovery of the defect.

The User may assert their warranty claim directly against the business.

In the case of a defect recognized within six months following the performance (i.e., after delivery or receipt), it is presumed that the defect existed at the time of performance, unless this presumption is incompatible with the nature of the defect or the product. The Service Provider is only exempt from liability if they can disprove this presumption, i.e., by proving that the defect occurred after the product was delivered to the User. Based on this, the Service Provider is not required to accept the User's complaint if they can adequately prove that the cause of the defect is the result of improper use of the product by the User. However, after six months from the performance, the burden of proof shifts, meaning that in the case of a dispute, the User must prove that the defect existed at the time of performance.

7.2. Product Warranty

Product warranty can only arise in the case of a defect in movable property (product). In this case, the User, who is considered a Consumer, may assert either the right specified in section 7.1 or a product warranty claim, at their discretion.

As part of a product warranty claim, the User may only request the repair or replacement of the defective product.

A product is considered defective if it does not meet the quality requirements in effect at the time it was placed on the market or if it does not have the properties described by the manufacturer.

The User may exercise their product warranty claim within one (1) year from the date the product was placed on the market by the manufacturer. After this period, the User loses this right.

The User can only exercise their product warranty claim against the manufacturer or distributor of the movable property.

In the case of a product warranty claim, the User must prove the defect in the product.

The manufacturer (distributor) is only exempt from product warranty obligations if they can prove that: the product was not manufactured or placed on the market within the scope of their business activities, or that the defect was not detectable at the time of market introduction according to the state of science and technology, or the defect in the product is due to legal regulations or mandatory official requirements.

The manufacturer (distributor) only needs to prove one of the above reasons for exemption.

A warranty claim for the same defect cannot be exercised simultaneously or in parallel under both the warranty for conformity and the product warranty.

However, if a product warranty claim is successfully exercised, the User may assert their warranty claim against the manufacturer for the replaced product or repaired part.

7.3. Guarantee

The mandatory guarantee for certain durable consumer goods is regulated by Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods. The scope of the decree (subject) only applies to new products sold under consumer contracts concluded in Hungary and to the products listed in the annex to the decree.

For durable consumer goods listed in the annex to the decree, the mandatory guarantee period is 1 year, starting from the day the product is handed over to the Consumer, or if the installation is carried out by the Service Provider or its agent, from the day of installation.

The business is only exempt from its warranty obligation if it can prove that the defect occurred after the performance.

For the same defect, the User cannot assert both a warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim simultaneously or in parallel. However, the User’s rights arising from the guarantee are independent of the rights defined in sections 7.1. and 7.2. above.

7.4. Enforcement of Warranty and Guarantee Claims

The User may enforce their warranty claims at the following contact details:

Name: Radicsné Nagy Andrea Sole Proprietorship

Mailing Address: 6800 Hódmezővásárhely, Jókai u. 186/a.

Phone Number: +36-30/485-3583

Email Address: info@velantis.eu

You can view the consumer protection laws and regulations by clicking here: https://www.fogyasztovedelem.hu/Varia_x/torvenyek.htm

Enforcement of Rights

8.1. Place, Time, and Method of Complaint Handling

The User may submit any consumer complaints regarding the product or the Service Provider's activities at the following contact details:

Name: Radicsné Nagy Andrea Sole Proprietorship

Mailing Address: 6800 Hódmezővásárhely, Jókai u. 186/a.

Phone Number: +36-30/485-3583

Email Address: info@velantis.eu

The Service Provider will address an oral complaint immediately, if possible. If it is not possible to address the oral complaint immediately due to the nature of the complaint, or if the User disagrees with the handling of the complaint, the Service Provider will prepare a record of the complaint, which will be kept for five years along with the substantive response to the complaint.

In the case of an oral complaint communicated in person (at the business premises), the Service Provider must provide a copy of the record to the User on-site, or if this is not possible, the Service Provider must proceed according to the written complaint rules detailed below.

For oral complaints communicated by phone or other electronic communication services, the Service Provider must send a copy of the record to the User along with the substantive response.

In all other cases, the Service Provider will proceed according to the rules for written complaints.

A complaint recorded via phone or other communication means will be assigned a unique identifier by the Service Provider, which will facilitate the later retrieval of the complaint.

The Service Provider will respond substantively to a written complaint within 30 days. The action is considered taken when the response is sent by post.

In the case of a complaint rejection, the Service Provider will inform the User of the reasons for the rejection.

8.2. Other Enforcement Options

If a consumer dispute between the Service Provider and the User is not resolved during negotiations with the Service Provider, the following enforcement options are available to the User: Filing a complaint with the consumer protection authority, initiating the procedure of the Conciliation Board, or initiating court proceedings.

Conciliation Board of Csongrád County

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone Number: (62) 554-250/118 extension

Fax Number: (62) 426-149

President: Dr. Károly Horváth

Email Address: info@csmkik.hu

http://www.fogyasztovedelem.kormany.hu/node/8579

Other

9.1. Modification of T&C and Prices

The Service Provider may modify these T&C, the prices of products sold on the Website, and other indicated prices at any time, without retroactive effect. The modification will take effect after it is published on the Website and will only apply to transactions occurring after the modification takes effect.

9.2. Technical Limitations

Purchasing on the Website assumes that the User is aware of and accepts the possibilities and limitations of the Internet, especially concerning technical performance and potential errors. The Service Provider is not responsible for any operational issues in the internet network that may prevent the Website from functioning and hinder the purchase.

9.3. Privacy Policy

The Service Provider's privacy policy can be accessed at the following address: http://nekonwebshop.hu

10. Payment

Online credit card payments are processed through the Barion system. The card details are not transmitted to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, with license number: H-EN-I-1064/2013.

11. Withdrawal Statement Template:

Annex 1 to Government Decree 45/2014 (II. 26.)

Withdrawal/Termination Statement Template
(Only fill out and return in case of withdrawal/termination intention)

Recipient: Radicsné Nagy Andrea (6800 Hódmezővásárhely, Jókai u. 186/a.)

Phone Number: +36 30 485 3583

Email: info@nekonwebshop.hu

In case of withdrawal, the product(s) can be returned to: Radicsné Nagy Andrea, 6800 Hódmezővásárhely, Jókai u. 186/a.

I, the undersigned, …………………………………. declare that I/we exercise the right of withdrawal/termination regarding the contract for the sale of the following product(s) or the provision of the following service:

……………………………………………………………………………………………………………………………………………………………………………………………………

Date of contract conclusion / receipt: ………………………………….

Name(s) of the consumer(s): ………………………………….

Address of the consumer(s): ………………………………….

………………………………………..

Signature of the consumer(s):

(only for paper-based statement)

Date: ………………………………….

Download Withdrawal Statement Template

Effective date of these Terms and Conditions: 2025.01.01